Frequently Asked Questions
Everything you need to know about your Craftoria experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal, enter your order number, and follow the instructions to generate a prepaid shipping label.
How can I ensure I select the right size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may vary slightly in cut between different designers.
What payment methods do you accept?
Craftoria accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials ethically sourced?
Sustainability is at our core. We partner exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials, such as organic cotton and recycled textiles, whenever possible.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our website.